At Riwayati Zaika, we are committed to protecting your privacy and ensuring
that your personal information is handled in a safe and responsible manner. This Privacy Policy
outlines how we collect, use, disclose, and safeguard your personal information when you visit our
website or use our services.
1. Information We Collect
We collect several types of information from and about our users, including:
· Personal Information: When you place an order, sign up for our newsletter, create an
account, or contact us, we may collect personal details such as your name, email address,
phone number, and billing/delivery address.
· Payment Information: When you make a payment through our website, we collect payment
details, such as credit/debit card numbers and billing information. This information is
securely processed by our payment gateway provider and is not stored on our servers.
· Usage Data: We collect information about your interactions with our website, including your
IP address, browser type, operating system, pages visited, and time spent on our website.
· Cookies and Tracking Technologies: We use cookies and similar tracking technologies to
collect information about your browsing behaviour, such as pages viewed and items added
to your cart, to enhance your experience and for analytics purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
· To Provide Our Services: We use your personal information to process and fulfill your
orders, deliver food to your location, and provide customer support.
· To Improve Our Services: We analyse usage data and customer feedback to enhance our
website, improve our menu offerings, and tailor promotions to your preferences.
· Marketing Communications: With your consent, we may send you promotional emails and
offers related to our products and services. You can opt out of these communications at any
time by following the unsubscribe instructions provided in the email.
· Transaction Processing: We use payment information to process your orders securely and to
prevent fraudulent transactions.
· Legal Compliance: We may disclose your information to comply with legal obligations, such
as responding to subpoenas, court orders, or other legal processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your
information with trusted third parties in the following circumstances:
· Service Providers: We work with third-party service providers, such as payment processors,
delivery partners, and IT support services, who require access to your personal information
to perform their functions.
· Analytics and Marketing Partners: We may share anonymized or aggregated data with
analytics or marketing partners to analyze website traffic, improve marketing efforts, or
develop customer insights.
· Legal Requirements: We may disclose personal information if required by law or if we
believe in good faith that such action is necessary to comply with legal obligations, protect
our rights, or investigate fraud or security breaches.
4. Data Security
We take reasonable precautions to protect your personal information. Our website uses SSL (Secure
Socket Layer) encryption to protect sensitive data transmitted online. Additionally, we implement
strict access controls and security measures to protect against unauthorized access, disclosure, or
destruction of your personal information.
However, no method of transmission over the internet or electronic storage is completely secure,
and we cannot guarantee the absolute security of your information.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
· Right to Access: You have the right to request access to the personal information we hold
about you.
· Right to Rectification: You have the right to request that we correct any inaccuracies in your
personal information.
· Right to Deletion: You have the right to request that we delete your personal information,
subject to legal or contractual obligations.
· Right to Restrict Processing: You have the right to request that we limit the processing of
your personal information in certain circumstances.
· Right to Object: You have the right to object to the processing of your personal information
for direct marketing purposes.
· Right to Data Portability: You have the right to request that we transfer your personal
information to another organization or directly to you.
To exercise any of these rights, please contact us at the email provided below.
6. Cookies and Tracking Technologies
We use cookies to improve your browsing experience on our website, to remember your
preferences, and to analyze traffic. You can control how cookies are used by adjusting your browser
settings; however, this may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those
websites, and we are not responsible for their content, privacy policies, or practices. We encourage
you to review the privacy policies of those third-party websites.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect
personal information from children under 13. If we become aware that we have inadvertently
collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
obligations. Any changes will be posted on this page, and the "Effective Date" at the top of the policy
will be updated accordingly. We encourage you to review this page periodically to stay informed
about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact
us at:
Riwayati Zaika
Email: siddharth.antil@riwayatizaika.com
Phone: +91-9599572907
Address: #12, Chalukya layout, rind road, Nagawara junction, Bangalore - 560045
Effective Date: 19 th September 2024