Welcome to the Riwayati Zaika website (the “Site”). By accessing and using our
Site, services, and products, you agree to comply with and be bound by the following terms and
conditions (the "Terms"). Please read these Terms carefully before placing an order or interacting
with our Site. If you do not agree with any part of these Terms, you must not use the Site.
1. Acceptance of Terms
By accessing or using our website, you agree to be legally bound by these Terms and all applicable
laws and regulations. These Terms apply to all visitors, customers, and other users of the Site. If you
are using our services on behalf of a company or organization, you confirm that you are authorized
to bind the entity to these Terms.
2. Eligibility
You must be at least 18 years old to place an order with Riwayati Zaika. By using
our Site and placing an order, you represent and warrant that you meet this age requirement.
3. Ordering and Payment
· Placing Orders: Orders can be placed through our website by selecting items from the menu,
providing necessary details (such as delivery address and contact information), and
completing the checkout process.
· Order Confirmation: Once your order is placed, you will receive an email confirmation. It is
your responsibility to review the order details to ensure all information is correct. If you
notice an error, please contact us immediately.
· Pricing: All prices displayed on the Site are in local currency and include applicable taxes. We
reserve the right to change prices at any time without prior notice. The price you pay for an
order will be the price displayed at the time of purchase.
· Payment Methods: We accept major credit/debit cards and online payment options as
indicated on our Site. Payments must be made in full at the time of order placement. We use
secure third-party payment gateways, and your payment information will not be stored by
us.
· Discounts and Offers: Any discounts, offers, or promotional codes are subject to specific
terms and conditions, which may include restrictions on usage, expiry dates, and order
minimums.
4. Delivery
· Delivery Areas: We deliver to specific areas as listed on our Site. If your location is outside
our delivery zone, we will not be able to process your order.
· Delivery Time: Delivery times provided are estimates and may vary due to traffic, weather
conditions, or other unforeseen circumstances. Riwayati Zaika is not
liable for any delays beyond our control.
· Delivery Charges: A delivery fee may apply depending on the location and the order total.
The applicable fee will be displayed during checkout.
· Delivery Instructions: It is your responsibility to provide accurate and complete delivery
details. If the delivery cannot be completed due to incorrect information or inability to
access the location, you may still be charged for the order.
5. Cancellation and Refund Policy
· Order Cancellation: You may cancel your order within a certain time after placement. If you
wish to cancel your order, please contact us immediately. Once the order is being prepared
or out for delivery, cancellation may no longer be possible.
· Refunds: Refunds are processed on a case-by-case basis. If there is an issue with your order
(e.g., wrong item, missing items, poor food quality), please contact us immediately. We may
offer a replacement, store credit, or refund at our discretion.
· Non-Refundable Items: Any personalized or specially prepared items may not be eligible for
a refund unless there is an issue with the order that is our responsibility.
6. Modifications to the Site and Services
We reserve the right to modify, suspend, or discontinue any part of the Site, including the availability
of any features, services, or content, at any time and without notice. We may also update the menu,
prices, and promotional offers periodically. Riwayati Zaika is not liable for any
interruptions or changes to the services provided.
7. Intellectual Property
· Ownership: All content on the Site, including text, images, logos, graphics, and software, is
the property of Riwayati Zaika or its licensors and is protected by
intellectual property laws.
· Use Restrictions: You may access and use the Site for personal, non-commercial purposes
only. You must not reproduce, distribute, modify, create derivative works from, publicly
display, or otherwise exploit any content from the Site without our prior written permission.
8. User Conduct
By using our Site, you agree not to:
· Use the Site for any unlawful or prohibited purpose.
· Post, upload, or transmit any content that is harmful, offensive, or inappropriate.
· Attempt to gain unauthorized access to our systems or the Site.
· Interfere with the security or integrity of the Site.
· Use automated systems (e.g., bots or spiders) to access the Site.
9. Third-Party Links
The Site may contain links to third-party websites or services that are not owned or controlled by
Riwayati Zaika. We do not endorse or assume responsibility for any third-party
content or practices. You access third-party websites at your own risk, and we encourage you to
review their terms and privacy policies.
10. Limitation of Liability
To the fullest extent permitted by law, Riwayati Zaika will not be liable for any
direct, indirect, incidental, consequential, or special damages arising from your use of our Site or
services, including but not limited to loss of profits, data, or goodwill. This includes any damages
resulting from reliance on the content or delays in service.
11. Disclaimer of Warranties
Our Site and services are provided on an "as is" and "as available" basis without any warranties,
whether express or implied. We do not guarantee that the Site will be error-free, uninterrupted, or
free of viruses or harmful components. You use the Site at your own risk.
12. Indemnification
You agree to indemnify, defend, and hold harmless Riwayati Zaika, its affiliates,
employees, and partners from any claims, damages, liabilities, and expenses arising out of your use
of the Site or violation of these Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction],
without regard to its conflict of law provisions. Any disputes arising under or in connection with
these Terms shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
14. Changes to These Terms
We may update these Terms from time to time, and any changes will be posted on this page. Your
continued use of the Site after any modifications constitutes your acceptance of the updated Terms.
15. Contact Information
If you have any questions, concerns, or feedback about these Terms or any aspect of
our Site, please feel free to contact us at:
Riwayati Zaika
Email: siddharth.antil@riwayatizaika.com
Phone: +91 9599572907
Address: #12, Chalukya layout, rind road, Nagawara junction, Bangalore - 560045
Effective Date: 19 th September 2024